Ordering
& Shipping Info
Ordering
Quality
Pricing
Tax
Shipping & Handling Info
Returns & Exchanges
Special Orders, Back Orders & Out of Stock
Frequently Asked Questions
Ordering
Order Online
We hope that you find the online shopping experience with us both enjoyable and easy to use. We have teamed up with Yahoo Store! and iPayments to meet the highest levels of security for your online credit card transaction. All personal information submitted including credit card number, name, and address, will be encrypted so that it cannot be read as the information travels over the Internet. We respect the privacy of personal information submitted to us and will only use it when it becomes necessary to contact you regarding your order.We realize the rising concern over credit card and mail fraud. Fraudulent orders and credit card fraud will be considered mail fraud which is deemed a federal crime prosecutable by the United States Postal Service. If you are planning a trip and will be out of town, tell your post office so they can hold your mail until you return.
How to Place an Order Online
To purchase an item online, simply click the "order" button to the right of the item. When you have finished adding all items to your order, click "View Order” (located in the top section of every page of our site). Make any necessary adjustments to your order by the "Update Quantities” button. You can now proceed to our “Check Out” page. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the “Submit Order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST be exactly the same as the billing address for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank. We reserve the right to cancel any order that does not meet bank verification standards.
Express Checkout
For faster checkouts, register with Yahoo! Wallet. Your personal settings will be saved so you won’t have to type it every time you use it at Yahoo!
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Credit Cards Accepted
We honor the following major credit cards: Visa, MasterCard, American Express, and Discover.
Order by Fax
If you prefer to order via Fax, please fill out our online order form and fax it to us at 1.714.596.7611.
Download Online Order Form Here
Sending a Cashier Check or Money Order
We will only honor cashier's check or money order, sorry no personal
checks. We suggest you e-mail us prior to sending a payment to ensure the
availability of the item you would like to purchase. A representative
will contact you with the total amount for your purchase. When your
payment is received, please allow 24-48 hours before your order is
shipped.
Make Cashier Check or Money Order payable to Classyperfumes.com, and
mail payment to:
Classyperfumes.com
18480 Pacific Street
Fountain Valley, CA 92708
Quality
ClassyPerfumes.com is committed to 100% Customer Satisfaction. We will never compromise quality to make a sale. Our "No Knock-offs" Guarantee means all items purchased from Classyperfumes.com are 100% authentic and original. We buy products only from direct and authorized distributors.
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Pricing
ClassyPerfumes.com is able to pass along savings to you because of our tremendous purchasing power. This means our online customers can enjoy savings up to 10-75% off the product's retail or list prices. Our low price guarantee means that we will price match our competitor's prices pending it meets the following requirements:
* Item is in stock
* Item is exact product offered
* Item is NOT a clearance or advertised special
Please note that our special offers including gift with purchase or free shipping over $100 will not apply with price matched orders.
.
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Tax
Classyperfumes.com is a California-based company. State law requires us to collect sales tax of 8.75% on all orders shipped within California. All orders outside of California are exempt from sales tax. If you are ordering outside of California and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.
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Shipping & Handling Info
Shipping Method and Delivery Time
Pending authorization, we will process your order for shipping within
24-48 hours on all in-stock items. We will contact you promptly via
email or by phone should an item become out of stock at the time the
order is received.
The United States Postal Service (USPS) is our preferred standard
shipping carrier. Occasionally, we will use FedEx or UPS based on the
address or product characteristics. We can ship to any address in the
U.S., Canada and most international addresses. We offer 2nd Day and
Standard Next Day delivery services by FedEx, UPS and Airborne. We will
email you a Delivery Confirmation tracking number along with the
appropriate carrier upon shipping the package. We are unable to instruct
the carrier how or when to leave a package at the shipping address. It
is up the discretion of the driver. Please contact the carrier with any
questions you may have regarding the delivery of your package. All
packages that are ship to a unit, apartment or condominium will require
a signature before the package is release.
Domestic Shipping Rates and Transit Time
Please double-check
your shipping address for accuracy.Classyperfumes.com offers
Free Standard Ground shipping on all
merchandise orders $100 and over
(excluding taxes) within the US 50 states.
|
shipping method |
delivery charge |
expect package in... |
|
Standard Ground |
$5.95 Flat-Rate
(Free
for orders over $100) |
2 ~ 8 business days |
|
Expedited (Domestic
US 50 States) |
$9.95
+ $0.99 per add'l item
|
1 ~ 3 business days |
|
2 Day Air (Domestic
US 50 States) |
$12.95 + $1.99 per add'l
item
|
1 ~ 2 business days |
|
Next Day Air
(Domestic US 50 States) |
$29.95 + $1.99 per add'l
item |
1 business day |
|
APO/FPO, AE, VI, PR & US territories |
$9.95 + $1.99 per add'l item |
7 ~ 10 business days |
|
Canada
Standard Ground |
$12.95 + $1.99 per add'l item |
7 ~ 14 business days |
|
International Standard |
$22.95
+ $3.00 per add'l item |
2 ~ 4 weeks |
|
International Expedited |
$39.95 + $3.00 per add'l
item |
7 ~ 10 business days |
*Our preferred carrier
is UPS. If shipping to a P.O. box address, we will use USPS
standard services.
*Please note that UPS does not ship to PO Boxes.
*Please
note that a signature may be required for delivery. We recommend shipping to
your place of work.
*Deliveries are
normally made on business days,
no weekend delivery. A business day
is considered to be
Monday through Friday, not including holidays.
*We are pleased to offer international
shipping. All international orders may be subject to customs duties and taxes.
*Please note that shipping charges are non-refundable for undeliverable and unclaimed packages, so please make sure that your shipping address is correct before submitting your order. You will be charged a $10.00 fee for any address correction made after the package has left our warehouse.
**Saturday Delivery available upon request at a $10.00 additional charge to Next Day rates.
**Holiday Order Deadlines: UPS and FedEx will not guarantee 2nd Day Air packages on some major holidays. Christmas shipping deadline for 2nd Day Air delivery is December 15th. For more information please visit UPS and FedEx website.
International Shipping Rates and Transit Time
Canadian Residents (7-14 Business Days) - $12.95 + $1.99 each add'l item
International Standard (2-4 Weeks) - $22.95 + $3.00 each add'l item
International Expedited (7 - 10 Business Days) - $39.95 + $3.00 each add'l item
*Please note that shipping charges are non-refundable for non-deliverable packages, so make sure that your shipping address is correct before submitting the order.
**You may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.
Carrier Contact Information
United States Postal Service www.usps.com
UPS www.ups.com 1-800-275-8777
FedEx www.fedex.com 1-800-463-3339
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Returns & Exchanges
Returns/Exchanges
Policies* :
- All items must
be returned within 14 days of receipt
- All items must
be unopened, unused and in the original packaging
- An RMA number
must be requested from customer service and included with the
returned package (packages without an RMA number will be
returned to the sender; please see “How do I return a package?”)
Please note that a 15% restocking fee and S&H will be
assessed to all returned products, unless the return is because of
company error. Please be advised that fashion
accessories, skin care, hair care and makeup products are
non-returnable.
- Original
Orders Over $100: Merchandise returned in
full or partial will be assessed a $5.95 shipping charge, unless the
total cost of non-returned items remains over $100.
- Discounts/Coupons: The amount refunded for
returned items exclude discounts/coupons.
- Damaged/Wrong Shipment: Please call us at
1.888.844.7730 within 48 hours
of
receipt to submit a
claim.
- Cancelled
Orders: Eligible for full refund,
including S&H, if cancelled prior to shipping.
- Refused
Items: A 15% restocking fee and S&H will be
assessed accordingly.
- Returned to Sender:
A $5.95 S&H fee will be assessed unless it was the result of our
carrier's error.
- Missed
Scheduled Delivery: A $5.95 redelivery fee
may apply if reshipping is requested.
- International
Package Returns: A 15% restocking fee and any additional S&H will
be assessed accordingly.
- Dangerous
Goods: Certain items including fragrances, aerosols, and nail
polish are considered as dangerous goods by the US Department of
Transportation (DOT). We use Standard Ground (surface)
delivery method for these products. You are advised not to
re-mail the contents of the parcel via the Postal Service under US
DOT-SP 9275 regulations. Flammable substances contained in
these packages may be mailed only by consumers (the addressee) via
surface transportation in accordance with 10.13. Full
responsibility rests with the mailer to comply with all postal
non-postal statutes and regulations regarding mail.
Information regarding postal statutes, regulations, and mailing
requirements is available from you local Postmaster and at the
Postal Service's mailing standards web site at
pe.usps.com
How to Return Items
Contact our customer service to receive an authorization number for the items you wish to return. Please note that we cannot issue a refund for items returned without an authorization number. Follow the instructions located on the back of your invoice to ship back the
merchandise.
If you have any questions about returning merchandise, please e-mail us at:
returns@classyperfumes.com or call us at: 1.888.844.7730 or Monday-Saturday 9:30 a.m. to 6:00 p.m.
PST.
Include the packing slip and write the authorization number with your return, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
Classyperfumes.com
18480 Pacific Street
Fountain Valley, CA 92708
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
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Special Orders, Back Orders & Out of Stock
Special Orders
We often carry special or limited items that may not be listed on our website. Please let us know if you are looking for a special item and we will arrange to order or search for the item. Just send us an email to
info@classyperfumes.com or call us at 888.844.7730 or 714.698.0820 to request a special order.
Back Orders & Out of Stock
We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
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Frequently Asked Questions
Is it safe to order online?
All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you’re your browser is in “secure mode” (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of
http://...
You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email.
I just placed my order and I did not receive an email order confirmation
When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or specials.
Subscribe to
our email list to be notified of specials.
What are Testers or Unboxed items?
Testers are manufactured bottles of the exact fragrance sold at a
fraction of the retail price. Fragrance companies want to promote their
products and will manufacture Tester bottles to help increase the sale
of the fragrance. We buy Tester bottles new in bulk quantity at super
discounted prices and pass the savings on to you. Tester packaging may
vary depending on the manufacturers’ preferences. Some testers may come
packaged in a plain white or brown box and with or without a cap. Some
bottles may have “Tester or Demonstration” written on the bottle. These
will in no way affects the overall quality of the fragrance as testers
have the same composition as the regular packaged item. Buying a tester
is a great way to enjoy the same exact fragrance at a great price you
will love!
I ordered the wrong item and I want to return / exchange it. What do
I do?
You may return the item within 14 days after you received the product.
Contact us by email or by telephone: (714) 698-0820. Please do not open
the item. It must be in resalable condition in order to receive a full
refund less shipping. Securely repack and ship the item back to us via
UPS or USPS. Write down your order number and tell us what if you want
to exchange the item for something else or receive a credit. When we get
your package, we will credit your credit card for items returned. We can
not refund shipping / handling charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please contact us by email or by telephone: (714) 698-0820. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.
Do you ship to Canada?
Yes, we do. We can ship via USPS Postal Service. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as
follows: Canadian Residents (7-10 Business Days) - $12.95 + 1.99 each add'l item
Do you ship to countries other than US and Canada?
Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as
follows:
International Standard (2-4 Weeks) - $22.95 + $3.00 each add'l item
International Expedited (7 - 10 Business Days) - $39.95 + $3.00 each add'l
item
AE, APO, PR - (7-10 Business Days) AE, APO, PR - $12.95 + $1.99 per add'l item
|
